Service Quality

Service Quality

We make service quality visible.

German consumers primarily place trust in products and services that have been recommended to them by trustworthy sources. 66% of the consumers in Europe rely on recommendations published on the Internet according to a Nielsen study dating back to 2015.*

TÜV Saarland Service Certification made it its objective to provide its consumers and business partners with a simple, neutral and transparent decision-making aid.  Our certifications offer mutual benefits in that companies can have the quality of their service processes confirmed by our certificates and potential customers get an important decision-making aid for the selection of future partners.

For that, we place utmost importance on scientific testing methods using representative customer sampling techniques and a suitable test set-up. The focus is always on the most important service chain aspects from the customer’s point of view.

Transparency also involves plausibility. We therefore disclose all important information on test set-up and test results in our certificate database at

* Nielsen (2015). Global Trust in Advertising. Winning Strategies for an Evolving Media Landscape

You can also get management system certification to the following standards, often as combined certification: